FAQ
What types of embroidery do you offer?
We specialise in various decorative hand-stitched pieces, including unique and personalised designs. We also offer custom gift embroidery, making creating thoughtful, one-of-a-kind presents for any occasion effortless. Whether you are looking for something intricate or a simple, meaningful design, we can help bring your vision to life.
How can I place an order for custom embroidery?
Placing an order is easy! Contact us via our website contact form or send us a direct message on Instagram (@threads.needle) with details of your design, preferred colours, and fabric type. We will provide you with a quote and time estimate before starting your project.
Do you ship internationally?
Currently, our Etsy shop and website only offer delivery within the UK. However, if you’re based outside of the UK and would like to place an order, don’t hesitate to contact us directly, and we can organise shipping and provide you with a cost estimate.
How long does it take for my order to be completed?
If you are purchasing an already-made item, completion will typically take 1-2 days. However, if your item requires hand embroidery, the time it takes to create the piece will depend on its complexity and size. A medium-sized hand-embroidered item could take 1-2 months to complete. We will always update you on the progress and provide an estimated completion time when placing your order.
Can I see more of your work?
Absolutely! You can explore our latest designs and embroidery projects on our Instagram page, @threads.needle, where we regularly post photos of our finished pieces, behind-the-scenes moments, and customer testimonials.
Do you offer any ready-made designs for purchase?
Yes, we do offer a selection of ready-made embroidery designs for sale. These are available in our online store and on our Etsy shop. You can browse our collection of finished pieces by visiting our website’s “Shop” section or checking out our Etsy shop. We’re always adding new designs, so be sure to visit regularly!
What fabrics do you use for your embroidery?
We use high-quality fabrics such as cotton, linen, and a mix of cotton and linen for most of our embroidery projects. If you have a specific fabric in mind, feel free to contact us, and we’ll do our best to accommodate your preferences.
Can I request a specific design or pattern?
Yes, we welcome custom design requests! If you have an idea in mind, whether it’s a logo, quote, or image, share your vision with us, and we’ll create a unique embroidery piece tailored to your needs.
How do I care for embroidered items?
If you’ve purchased an embroidered item in the hoop, we recommend the following care instructions:
• Avoid placing it in direct sunlight to prevent fading.
• Refrain from touching the embroidery with dirty hands.
• Keep it dry—try not to get it wet.
• To remove dust, gently use a lint roller.
These simple steps will help maintain the beauty of your embroidered piece for years to come.
Can I follow your latest designs and updates on Instagram?
Yes, absolutely! We update our Instagram page regularly with new designs, behind-the-scenes looks, and special promotions. Follow us @threads.needle to stay up-to-date and be the first to see new releases and collaborations.
What is your return or exchange policy?
Due to the personalised nature of our embroidery, we do not accept returns or exchanges unless the item is faulty or there has been an error in the order. If there is an issue with your order, please get in touch with us within 7 days of receiving the item, and we’ll work to resolve it.
Do you accept wholesale or bulk orders?
We do not offer bulk orders, as Natalie exclusively does all of our hand embroidery. Each piece is crafted with care and attention to detail, so we focus on smaller, personalised orders to ensure the highest quality.
Can I request a specific colour or thread type for my embroidery?
Yes, we offer a wide range of thread colours and types. If you have a specific colour or texture in mind, we can match it as closely as possible. Feel free to share your preferred colour palette with us, and we will help you choose the best option for your project.
Do you offer gift wrapping or custom packaging?
Yes, we offer gift-wrapping services for a small additional charge. Your embroidered items will be beautifully packaged and ready to gift, making them the perfect present for special occasions. Custom packaging is also available—just let us know when placing your order.
Do you teach embroidery or offer any workshops?
Currently, we don’t offer in-person workshops, but we plan to host online embroidery classes in the future. Stay tuned to our Instagram for updates on upcoming tutorials, tips, and online events!
How can I get in touch with you for inquiries?
You can reach us through the contact form on our website or by sending us a direct message on Instagram (@threads.needle). We aim to reply to all inquiries within 48 hours, so don’t hesitate to get in touch with any questions or requests!
Are your designs available in different sizes?
Many of our designs can be customised in different sizes to suit your needs. We can adjust the size accordingly if you need a small, delicate design or a bold statement piece. Just let us know the dimensions you prefer when placing your order.
How can I stay updated on your latest projects and promotions?
Follow us on Instagram (@threads.needle) for real-time updates on new designs, exclusive offers, and exciting promotions. You can also sign up for our newsletter to receive updates directly to your inbox.