Our Policies –  In Plain English

Here’s a simple overview of how things work at Threads & Needle:

🛍 What We Sell

We sell:

• Digital embroidery patterns and templates

• Physical craft products

• Occasional custom services

💾 Digital Downloads

• Delivered instantly after purchase

• Please download and save your files

• Non-refundable once downloaded (unless faulty)

• You can use them for personal projects and small business makes — but you can’t share or resell the files themselves

📦 Physical Products

• Dispatched within 1–3 working days

• Delivery costs shown at checkout

• UK and international shipping available

🔄 Returns

• Physical items: 14-day return right (UK customers)

• Digital files: no returns after download

• Custom items: non-returnable unless faulty

🔐 Your Data

• We only collect what we need to fulfil your order

• We never sell your data

• You can ask to see or delete your data at any time

📧 Emails

• Order confirmations and downloads are automatic

• Marketing emails only if you opt in

• You can unsubscribe anytime

⚖️ Legal Stuff

• We’re based in the UK

• UK law applies

• Your consumer rights are always respected