Terms of Service
Overview
This website is operated by Threads & Needle, a business based in the United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to Threads & Needle.
Threads & Needle offers this website, including all information, tools, digital products, physical products, and services available from this site to you, the user, subject to your acceptance of these Terms and Conditions.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), together with any other policies referenced on this website, including our Privacy Policy and Returns & Refunds Policy.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.
If you do not agree to these Terms, you must not use our website or services.
We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Our store is hosted by UK Web Solutions, which provides the e-commerce platform enabling us to sell products and services online.
Section 1 – Online Store Terms
By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
You must not use our products or services for any unlawful purpose or in breach of any applicable laws, including intellectual property laws.
You must not introduce viruses, malware, or any other harmful material.
Any breach of these Terms may result in immediate termination of access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone where permitted by law.
You understand that content (excluding payment information) may be transferred over networks. Payment details are handled securely by third-party payment providers and are never stored by us.
You must not reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.
Headings are for convenience only and do not affect interpretation.
Section 3 – Infomation Accurary
Information on this site is provided for general guidance only. While we aim to keep information accurate and up to date, we do not guarantee completeness or accuracy at all times.
We reserve the right to modify content without notice.
Section 4 – Prices & Services Modification
All prices, delivery charges, and service fees are displayed on our website at the time of purchase.
Prices may change without notice, but changes will not affect orders already accepted.
We may modify or discontinue products or services at any time.
Section 5 – Products, Digital Content and Services
We sell digital products (including embroidery templates and patterns), physical goods, and may offer custom or bespoke services upon request.
Digital products are supplied electronically and are non-refundable once downloaded, unless faulty or not as described, in accordance with UK consumer law.
Physical products are subject to availability and are governed by our Returns & Refunds Policy.
Images are for illustrative purposes only; colours may vary depending on your device.
We reserve the right to limit sales by region or customer where necessary.
Custom or personalised items are non-refundable unless faulty.
Delivery options, regions served, and shipping costs are detailed on our Delivery Information page.
Section 6 – Orders and Payment
We reserve the right to refuse or cancel orders at our discretion.
You agree to provide accurate billing and contact information.
If an order is cancelled, any payment taken will be refunded.
Section 7 – Third-Party Tools
We may provide access to third-party tools or services.
These are provided “as is” and are subject to the third party’s terms.
We are not responsible for third-party tools or services
Section 8 – Third-Party Links
We are not responsible for third-party websites or content linked from our site.
You should review third-party terms before engaging with them.
Section 9 – User content
By submitting content (such as reviews or comments), you grant us permission to use, display, and share it for business purposes.
You must not submit unlawful, offensive, or infringing content.
Section 10 – Personal Data
Personal data is handled in accordance with our Privacy Policy and applicable UK GDPR legislation.
Section 11 – Errors and Omissions
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect.
Section 12 – Prohibited Uses
You must not misuse the website, infringe intellectual property, upload malicious code, or breach applicable laws.
Section 13 – Liability & Warranties
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under UK law.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses.
Section 14 – Indemnity
You agree to indemnify Threads & Needle against claims arising from your breach of these Terms.
Section 15 – Severability
If any provision is found unenforceable, the remaining provisions remain valid.
Section 16 – Termination
These Terms remain effective unless terminated by you or us.
Section 17 – Enitire Agreement
These Terms constitute the entire agreement between you and us.
Section 18 – Govening Laws
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Section 19 – Contact
Questions about the Terms of Service should be sent to us at [email protected].
Last Updated 1 January 2026